FAQs

Are the items that you sell authentic?

We sell only authentic pre-owned and new designer items. Every item that is sold was purchased first hand by Colleen's Couture Closet. 

We are not a consignment store. We do not sell clothing, shoes or accessories for third parties.

 

What condition are the items sold on Colleen's Couture Closet in?

The items are in varying conditions from brand new to well used. The condition of each item is stated in the description section of each item. We try our best to note every imperfection, however if the item is described as being worn/used, not every detail may be stated. Any stains, scuffs, scratches may not be noted on an item that is used.

• New: The item is in brand new condition, and has never been used.
• Like New: The item has minuscule, and unnoticeable signs of use. May have only been tried on or worn indoors.
• Gently Used: The item has noticeable but minor signs of use.
• Well Used: The item has several highly noticeable signs of use.

 

Does Colleen's Couture Closet have a physical store that I can visit?

Sorry, we only sell online. Physical store coming soon Winter 2020!

 

When will my package ship?

All packages ship via USPS. The processing time for orders is 2-3 business days. After that, delivery time within the United States is 3-5 business days. Tracking numbers are emailed once the order ships. Longer delays apply of you entered an invalid or incomplete address. If three days have passed and you did not receive a tracking number, please first check your junk/spam mail then email us at cs.colleensdeals@gmail.com. All items are shipped with a signature required.